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At Rooph, your privacy matters. We are committed to providing you with reliable service while safeguarding your personal information. This privacy notice explains how Rooph (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our platform and services (“Services”).
- The personal information we collect depends on the nature of your interaction with Rooph. This may include:
- -Information provided through applications: name, mailing address, email address, and phone number
- -Property and account details
- -Payment and transaction history
- -Banking and wire transfer information
- -Social Security number
- -Income and employment information
- -Credit history and credit scores
We collect this information to support our platform’s core function: helping homeowners resolve property tax delinquencies and manage their repayment efficiently.
- We process your personal information to:
- -Provide and improve our Services
- -Respond to your inquiries and deliver support
- -Facilitate payments and transactions
- -Ensure platform security and prevent fraud
- -Comply with legal and regulatory requirements
- -Communicate important service updates
- We only process your information when we have a legal basis to do so, including your consent where applicable.
Mobile Information Usage
We value your privacy. Any mobile information you provide (e.g., phone number) will be used solely for delivering important service updates and communications via SMS. We do not share your mobile information with third parties or affiliated companies for marketing or promotional purposes.
- All financial companies may need to share some personal information to operate effectively.
- Rooph may share your information with affiliated entities when legally permitted. We do not share your information with non-affiliated third parties for marketing or unrelated purposes without your consent.
- Our affiliated companies include, but may not be limited to, entities under the PVOne Capital umbrella, which support the operation and financial services offered through Rooph.
- We use industry-standard security measures to protect your data from unauthorized access and disclosure. These measures include:
- -Secure data storage
- -Computer safeguards
- -Restricted access to physical and digital files
These practices comply with federal privacy laws and are regularly reviewed to ensure your information remains secure.
- We collect your personal information when you:
- -Contact us to inquire about your account or available services
- -Submit payment or provide banking information
- -Complete a form or provide personal details through our platform
- Federal law allows Rooph to share information with affiliated companies for certain operational purposes. We do not share your personal data beyond those purposes without your permission.
- You may have additional rights under certain state laws to limit how your information is shared. If you have questions or would like to exercise those rights, please contact us directly.
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